5 Jobs That Will Be Majorly Affected by AI in The Next 5 Years

Within the next five years, roles such as data entry clerks, retail cashiers, telemarketers, assembly line workers, and customer service representatives face the imminent threat of being replaced by machines and AI systems.


AI is not only automating repetitive and mundane tasks, but also enhancing human capabilities and augmenting human intelligence. However, AI is also posing a threat to some jobs that these Jobs That Will Be Majorly Affected by AI in The Next 5 Years.

According to a report by the World Economic Forum, by 2025, 85 million jobs may be displaced by machines. 97 million new roles may emerge that are more adapted to the new division of labor between humans and machines.

In this article, we will explore the imminent threat of automation as we delve into 5 Jobs That Will Be Replaced in The Next 5 Years.

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5 Jobs That Will Be Majorly Affected in The Next 5 Years

1. Customer Service Representatives

Customer service representatives are the front-line workers who interact with customers and provide them with information, assistance, and solutions.

They may work in various sectors, such as retail, banking, hospitality, and telecommunications. With chatbots, voice assistants, and natural language processing, AI systems can now manage customer service tasks efficiently by understanding and responding to queries, requests, and complaints.

AI can also provide personalized and tailored recommendations, offers, and feedback to customers, based on their preferences, behavior, and history.

According to a study by Juniper Research, chatbots will save businesses more than $8 billion per year by 2022, by reducing the time spent on customer service.

2. Accountants and Auditors

Accountants and auditors are the professionals who prepare, analyze, and verify financial records and statements. They may work for public or private organizations, or as independent consultants.

AI’s rise automates and optimizes accounting and auditing tasks like data entry, bookkeeping, reconciliation, tax preparation, and compliance. Additionally, AI can conduct advanced analytics like fraud detection, risk assessment, and forecasting, utilizing large and complex data sets.

PwC’s report suggests that by 2030, AI could automate up to 46% of tasks typically done by accountants and auditors.

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3. Drivers and Delivery Workers

Drivers and delivery workers transport passengers or goods between locations using vehicles like cars, trucks, buses, or bikes.

They may work for transportation or delivery companies. Autonomous vehicles, drones, and robots enable AI systems to independently manage various driving and delivery tasks by navigating, steering, and parking without human intervention.

AI can also optimize routes, schedules, and fuel consumption, and reduce accidents, traffic, and emissions. According to McKinsey, autonomous vehicles may represent up to 15% of passenger vehicles sold by 2030. They could potentially handle 80% of all deliveries in the future.

4. Journalists and Writers

Journalists and writers create and share information, stories, and opinions across diverse media platforms like newspapers, magazines, websites, blogs, podcasts, and social media.

They may work for media organizations, or as freelance or independent creators. With the advent of generative AI , systems can now undertake numerous journalism and writing tasks by generating coherent and grammatical texts based on data, keywords, or templates.

AI can generate content faster, cheaper, and at scale, covering various topics like sports, finance, weather, and politics. According to a report by Gartner, AI will generate 30% of all content by 2022.

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5. Teachers and Educators

Teachers and educators facilitate learning and development through methods like lectures, assignments, tests, and online platforms.

With the emergence of AI, many teaching and education tasks, including grading, feedback, assessment, and curriculum design, can be automated and personalized. AI can also provide adaptive and customized learning experiences, based on the learners’ needs, preferences, and progress.

According to a report by Pearson, AI will have a significant impact on education by 2025, and will enable new ways of teaching and learning.


AI is a potent and disruptive force that will reshape the future of work, presenting both new challenges and opportunities for humans. While some jobs may be replaced by AI in the next five years, Jobs That Will Be Majorly Affected in The Next 5 Years will need to find a way out.

As Charles Darwin famously said, “It is not the strongest of the species that survives, nor the most intelligent; it is the one most adaptable to change.”

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